Personal Data Protection Policy (PDPP)

 

Personal Data Protection Policy (PDPP)

Effective Date: 30.12.2024

At Pala CNC Machinery, we are deeply committed to protecting your privacy and ensuring the security of your personal data in compliance with global data protection laws and regulations. This Personal Data Protection Policy (PDPP) outlines how we collect, use, store, and protect your personal information.

1. Scope of the Policy

This policy applies to:

  • All personal data collected, processed, and stored by Pala CNC Machinery.
  • Users of our website, customers, suppliers, and business partners.
  • Data collected through online and offline interactions, including website visits, inquiries, and transactions.

2. Data We Collect

We may collect and process the following categories of personal data:

  • Identification Information: Name, surname, email address, phone number, billing address, and shipping address.
  • Financial Information: Payment and billing details (e.g., credit card information).
  • Technical Data: IP address, browser type, operating system, and website activity logs.
  • Communication Records: Customer support requests, emails, and chat history.
  • Marketing Preferences: Opt-in/opt-out preferences for communications and newsletters.

3. Purpose of Data Collection

We process your personal data for the following purposes:

  • To process and fulfill orders and manage transactions.
  • To provide customer support and after-sales services.
  • To send updates, promotions, and marketing communications (with your consent).
  • To improve our products, services, and website functionality.
  • To ensure legal and regulatory compliance.
  • To prevent fraudulent activities and enhance security.

4. Legal Basis for Data Processing

We process personal data based on the following legal grounds:

  • Performance of a Contract: To fulfill obligations under purchase agreements.
  • Consent: When you provide explicit consent for specific data uses.
  • Legal Obligations: To comply with applicable laws and regulations.
  • Legitimate Interests: To improve services, prevent fraud, and manage customer relationships.

5. Data Sharing and Transfers

We may share your personal data under the following circumstances:

  • Service Providers: For payment processing, shipping, IT support, and analytics.
  • Legal Authorities: When required to comply with legal obligations.
  • Business Partners: For joint services or promotional campaigns (only with your consent).

If data is transferred internationally, we ensure appropriate safeguards, such as Standard Contractual Clauses (SCCs), are in place.

6. Data Retention

  • Personal data will only be retained for as long as necessary to fulfill the purposes outlined in this policy.
  • Retention periods depend on legal requirements, business needs, and the type of data.
  • Once the retention period expires, data will be securely deleted or anonymized.

7. Data Security

We implement strict security measures to protect your personal data, including:

  • Encryption: Data is encrypted during transmission and storage.
  • Access Control: Access to personal data is restricted to authorized personnel only.
  • Monitoring and Audits: Regular audits to identify and address security vulnerabilities.

However, no data transmission over the internet can be guaranteed as 100% secure.

8. Your Rights

You have the following rights concerning your personal data:

  • Right to Access: Request access to your personal data.
  • Right to Rectify: Correct inaccurate or incomplete information.
  • Right to Erasure: Request deletion of your data when it’s no longer needed.
  • Right to Restrict Processing: Limit how your data is processed.
  • Right to Object: Object to data processing under certain conditions.
  • Right to Data Portability: Request your data in a structured, machine-readable format.

To exercise these rights, contact us at [Insert Contact Email].

9. Cookies and Tracking Technologies

  • Our website uses cookies and similar tracking technologies to improve your browsing experience.
  • Cookies help us understand how users interact with our site and allow us to enhance functionality.
  • You can manage cookie preferences through your browser settings.

10. Third-Party Links

Our website may include links to third-party websites. Pala CNC Machinery is not responsible for the privacy practices or content of these external sites. Please review their privacy policies before sharing any personal information.

11. Policy Updates

We may update this Personal Data Protection Policy (PDPP) from time to time to reflect changes in legal requirements, our practices, or technology.

  • Updates will be published on this page with an updated Effective Date.
  • Continued use of our services signifies your acceptance of any changes.

12. Contact Us

If you have questions, concerns, or requests regarding your data, please contact us:

Pala CNC Machinery
Email: info@palacnc.com
Phone: +886 0 907 247 912
Address: Xitun Dist.., Hecuo St., no:168, Taichung City, Taiwan (R.O.C.)

By using our website or services, you acknowledge that you have read, understood, and agreed to the terms outlined in this Personal Data Protection Policy (PDPP).

Thank you for trusting Pala CNC Machinery with your personal information. 🚀🔒