Privacy Policy

Effective Date: 30.12.2024

Pala CNC Machinery ("we," "us," or "our") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website or interact with our services.

1. Information We Collect

We may collect and process the following types of personal information:

Personal Identification Information: Name, email address, phone number, billing address, and shipping address.
Payment Information: Credit card details or other payment-related information (processed through secure third-party services).
Technical Information: IP address, browser type, operating system, and access times.
Usage Information: How you use our website, interact with pages, and engage with our content or services.

2. How We Use Your Information

We use your information for the following purposes:

To process and fulfill your orders.
To provide customer service and respond to inquiries.
To improve website functionality, products, and services.
To send you updates, offers, or promotional communications (if consented).
To prevent fraud and ensure the security of our website.
To comply with applicable laws and regulatory requirements.

3. Sharing Your Information

We do not sell, rent, or trade your personal information. However, we may share it in limited circumstances with:

Service Providers: Such as payment processors, shipping companies, and IT support providers who help us operate our business.
Legal Authorities: When required by law, legal process, or to protect our legal rights or the safety of others.

4. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance user experience and website performance.

Cookies help us analyze user behavior, remember your preferences, and improve navigation.
You may disable cookies via your browser settings; however, some parts of the website may not function properly as a result.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, alteration, or destruction.
However, please note that no transmission or storage system over the internet is completely secure.

6. Your Rights

You have the right to:

Access or correct your personal information.
Request deletion of your personal data (subject to legal retention requirements).
Withdraw consent for direct marketing or data processing.
Object to processing under certain legal bases.

To exercise any of your rights, please contact us at info@palacnc.com.

7. Data Retention

We retain your personal data only as long as necessary to fulfill the purposes outlined in this Privacy Policy, or as required by law (e.g., for tax, accounting, or legal compliance).

8. Third-Party Links

Our website may contain links to external websites. We are not responsible for their privacy practices. We recommend reviewing their privacy policies before submitting personal data.

9. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, the updated policy will be posted on this page with the new effective date. We encourage you to review it periodically.

10. Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please contact:

Pala CNC Machinery
Email: info@palacnc.com / info@palaint.com
Phone: +886 0 907 247 912
Address: No. 168, Hecuo Street, Xitun District, Taichung City, Taiwan (R.O.C.)
Website: www.palacnc.com / www.palaint.com